Health Plan Report Card

The Health Plan Report Card lets members compare contracted health plans by line of business. This is to let you know, on average:

  • The quality of care members enrolled in each health plan receive,
  • How satisfied members are with their enrolled health plan, and
  • How well the member’s enrolled health plan met their expectations.

AHCCCS Complete Care (ACC)

These measures provide an overall understanding of how satisfied members are with their health plan including how well the health plan met their expectations.
Health Plan Rating of Health Plan Rating of All Health Care Rating of Personal Doctor Rating of Specialist Seen Most Often
Arizona Complete Health - Complete Care Plan 2 Star Rating 4 Star Rating 3 Star Rating 5 Star Rating+
Banner-University Family Care 3 Star Rating 1 Star Rating 1 Star Rating 5 Star Rating+
Care 1st Health Plan 3 Star Rating 3 Star Rating 2 Star Rating 1 Star Rating+
Health Choice Arizona 2 Star Rating 3 Star Rating 1 Star Rating 5 Star Rating+
Magellan Complete Care 1 Star Rating 1 Star Rating 1 Star Rating 2 Star Rating+
Mercy Care 5 Star Rating 3 Star Rating 4 Star Rating 5 Star Rating+
United Healthcare Community Plan 3 Star Rating 1 Star Rating 2 Star Rating 2 Star Rating+
Health Plan Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Coordination of Care
Arizona Complete Health - Complete Care Plan 5 Star Rating+ 2 Star Rating+ 3 Star Rating 1 Star Rating+ 1 Star Rating+
Banner-University Family Care 2 Star Rating+ 3 Star Rating+ 2 Star Rating 2 Star Rating+ 1 Star Rating+
Care 1st Health Plan 4 Star Rating 2 Star Rating 3 Star Rating 1 Star Rating+ 1 Star Rating+
Health Choice Arizona 1 Star Rating+ 2 Star Rating+ 3 Star Rating 1 Star Rating+ 1 Star Rating+
Magellan Complete Care 2 Star Rating+ 3 Star Rating+ 2 Star Rating+ 1 Star Rating+ 3 Star Rating+
Mercy Care 3 Star Rating+ 2 Star Rating+ 5 Star Rating 1 Star Rating+ 2 Star Rating+
United Healthcare Community Plan 1 Star Rating+ 1 Star Rating+ 3 Star Rating 2 Star Rating+ 2 Star Rating+
+ Indicates fewer than 100 responses. Caution should be exercised when evaluating these results.
- Star rating based on comparison with the National Committee for Quality Assurance’s (NCQA) 2020 Quality Compass® Benchmark and Compare Quality Data as 2021 data was not available at the time the 2021 CAHPS Survey Report was drafted.
- Caution should be exercised when evaluating the results as the number of completed surveys may have been impacted by COVID-19, as well as members’ perceptions of and experiences with the health care system.
These measures provide an overall understanding of how satisfied members are with their health plan including how well the health plan met their expectations.
Health Plan Rating of Health Plan Rating of All Health Care Rating of Personal Doctor Rating of Specialist Seen Most Often
Arizona Complete Health - Complete Care Plan 2 Star Rating 2 Star Rating 3 Star Rating 3 Star Rating
Banner-University Family Care 1 Star Rating 1 Star Rating 2 Star Rating 2 Star Rating
Care 1st Health Plan 2 Star Rating 3 Star Rating 2 Star Rating 3 Star Rating
Health Choice Arizona 5 Star Rating 5 Star Rating 5 Star Rating 3 Star Rating
Magellan Complete Care 5 Star Rating 5 Star Rating 4 Star Rating 5 Star Rating
Mercy Care 4 Star Rating 5 Star Rating 5 Star Rating 5 Star Rating
United Healthcare Community Plan 4 Star Rating 5 Star Rating 5 Star Rating 5 Star Rating
Health Plan Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Coordination of Care
Arizona Complete Health - Complete Care Plan 1 Star Rating 3 Star Rating 4 Star Rating 4 Star Rating 1 Star Rating
Banner-University Family Care 1 Star Rating 1 Star Rating 2 Star Rating 2 Star Rating 1 Star Rating
Care 1st Health Plan 2 Star Rating 2 Star Rating 4 Star Rating 3 Star Rating 1 Star Rating
Health Choice Arizona 4 Star Rating 4 Star Rating 4 Star Rating 2 Star Rating+ 1 Star Rating+
Magellan Complete Care 4 Star Rating 2 Star Rating+ 4 Star Rating 3 Star Rating+ 1 Star Rating+
Mercy Care 5 Star Rating 4 Star Rating 5 Star Rating 4 Star Rating+ 3 Star Rating+
United Healthcare Community Plan 5 Star Rating 4 Star Rating 5 Star Rating 4 Star Rating 3 Star Rating
+ Indicates fewer than 100 responses. Caution should be exercised when evaluating these results.
- Star rating based on comparison with the National Committee for Quality Assurance’s (NCQA) 2020 Quality Compass® Benchmark and Compare Quality Data as 2021 data was not available at the time the 2021 CAHPS Survey Report was drafted.
- Caution should be exercised when evaluating the results as the number of completed surveys may have been impacted by COVID-19, as well as members’ perceptions of and experiences with the health care system.
2021 ACC CAHPS Survey – Child and Adult

2022 KidsCare CAHPS Survey

AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation

*MCO accreditation requirements may vary by line of business

**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan

CYE 2023*


*No Health Plans were exempted from External Quality Review for CYE 2023

CYE 2022*


*No Health Plans were exempted from External Quality Review for CYE 2022

CYE 2021


*No Health Plans were exempted from External Quality Review for CYE 2021

CYE 2020


*No Health Plans were exempted from External Quality Review for CYE 2020

Department of Child Safety (DCS) Comprehensive Health Plan (CHP)1

These measures provide an overall understanding of how satisfied members are with their health plan including how well the health plan met their expectations.
Health Plan Rating of Health Plan Rating of All Health Care Rating of Personal Doctor Rating of Specialist Seen Most Often
DCS CHP 1 Star Rating 2 Star Rating 2 Star Rating 1 Star Rating
Health Plan Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Coordination of Care
DCS CHP 4 Star Rating 4 Star Rating 5 Star Rating 3 Star Rating+ 2 Star Rating
+ Indicates fewer than 100 responses. Caution should be exercised when evaluating these results.
- Based on the timing of the survey, results could be reflective of services received both prior to and after the April 1, 2021, transition of CMDP to Mercy Care DCS CHP.
- Survey results include responses received from foster mothers, foster fathers, and kinship placements; this represents a change from previous CAHPS surveys.
- Star rating based on comparison with the National Committee for Quality Assurance’s (NCQA) 2020 Quality Compass® Benchmark and Compare Quality Data as 2021 data was not available at the time the 2021 CAHPS Survey Report was drafted.
- Caution should be exercised when evaluating the results as the number of completed surveys may have been impacted by COVID-19, as well as members’ perceptions of and experiences with the health care system.

2021 DCS CHP CAHPS Survey – Child

AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation

*MCO accreditation requirements may vary by line of business

**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan

CYE 2023*


*No Health Plans were exempted from External Quality Review for CYE 2023

CYE 2022*


*No Health Plans were exempted from External Quality Review for CYE 2022

CYE 2021


*No Health Plans were exempted from External Quality Review for CYE 2021

CYE 2020


*No Health Plans were exempted from External Quality Review for CYE 2020
1 Formerly known as Comprehensive Medical and Dental Program (CMDP)

Division of Developmental Disabilities

AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation

*MCO accreditation requirements may vary by line of business

**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan

CYE 2023*


*No Health Plans were exempted from External Quality Review for CYE 2023

CYE 2022*


*No Health Plans were exempted from External Quality Review for CYE 2022

CYE 2021


*No Health Plans were exempted from External Quality Review for CYE 2021

CYE 2020


*No Health Plans were exempted from External Quality Review for CYE 2020

CYE 2019


*No Health Plans were exempted from External Quality Review for CYE 2019

Arizona Long Term Care System Elderly and Physical Disabilities (ALTCS EPD)

AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation

*MCO accreditation requirements may vary by line of business

**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan

CYE 2023*


*No Health Plans were exempted from External Quality Review for CYE 2023

CYE 2022*


*No Health Plans were exempted from External Quality Review for CYE 2022

CYE 2021


*No Health Plans were exempted from External Quality Review for CYE 2021

CYE 2020


*No Health Plans were exempted from External Quality Review for CYE 2020

CYE 2019


*No Health Plans were exempted from External Quality Review for CYE 2019

AHCCCS Complete Care-Regional Behavioral Health Agreements (ACC-RBHA)

Effective October 1, 2022, the acronym ‘RBHA’ changed from Regional Behavioral Health Authority to Regional Behavioral Health Agreement. Services are provided by AHCCCS Complete Care Contractors with Regional Behavioral Health Agreements (ACC-RBHAs)

These measures provide an overall understanding of how satisfied members are with their health plan including how well the health plan met their expectations.
Health Plan Rating of Health Plan Rating of All Health Care Rating of Personal Doctor Rating of Specialist Seen Most Often
Arizona Complete Health - Complete Care Plan 1 Star Rating 1 Star Rating 1 Star Rating 1 Star Rating
Mercy Care 2 Star Rating 1 Star Rating 1 Star Rating 1 Star Rating
Health Plan Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Coordination of Care
Arizona Complete Health - Complete Care Plan 1 Star Rating 1 Star Rating 1 Star Rating 2 Star Rating 1 Star Rating
Mercy Care 1 Star Rating 2 Star Rating 1 Star Rating 1 Star Rating 1 Star Rating
- Star rating based on comparison with the National Committee for Quality Assurance’s (NCQA) 2020 Quality Compass® Benchmark and Compare Quality Data as 2021 data was not available at the time the 2021 CAHPS Survey Report was drafted.
- Caution should be exercised when evaluating the results as the comparative population is primarily an acute Medicaid population.
- Caution should be exercised when evaluating the results as the number of completed surveys may have been impacted by COVID-19, as well as members’ perceptions of and experiences with the health care system.

2021 RBHA CAHPS Survey - Adult

AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation

*MCO accreditation requirements may vary by line of business

**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan

CYE 2023*


*No Health Plans were exempted from External Quality Review for CYE 2023

CYE 2022*


*No Health Plans were exempted from External Quality Review for CYE 2022

CYE 2021


*No Health Plans were exempted from External Quality Review for CYE 2021

CYE 2020


*No Health Plans were exempted from External Quality Review for CYE 2020