Apply online at www.healthearizonaplus.gov or call 1(855)-HEA-PLUS (1-855-432-7587). Calls are answered Monday through Friday, 8 a.m. – 5 p.m.
AZ Relay Service for the hearing impaired: 1-800-842-6520
Learn more about Cash Assistance available through the Arizona Department of Economic Security.
Learn more about Food Assistance available through the Arizona Department of Economic Security.
If you need to report a change in your household, like a change of residential or mailing address, your income, or a job change, contact:
The regular Medicaid renewal process begins April 1. If you receive a letter from AHCCCS about your renewal, log in to www.healthearizonaplus.gov to upload documents and check your renewal status.
Call: 1-888-621-6880
Provider Services Call Center Hours: Mon.-Fri., 7:30 a.m. - 5:00 p.m.
Phone: 602-417-7670
Toll-free: 1-800-794-6862
Email: APEPtrainingquestions@azahcccs.gov
New Providers: AZ-APEP.gov/UserRegistration
Existing Providers: AZAPEPLogin.com
Claims Disputes:
Call from 602, 623, or 480 area codes: 602-417-4232
Call from other area codes: 1-800-654-8713 ext. 74232
Call: 602-417-7200
Toll-free: 1-800-331-5090
Call your health plan first! If you cannot access health care services, or need help with your AHCCCS services, call your health plan. Find health plan member contact phone numbers below and on the Available Health Plans web page.
American Indian Health Program: from area codes 602, 480, or 623,
call: 602-417-7100; from 928 or 520 area codes, call: 1-800-334-5283
Arizona Complete Health -Complete Care Plan: 1-888-788-4408
Banner-University Family Care: 1-800-582-8686
Care1st Health Plan: 1-866-560-4042
Molina Healthcare: 1-800-424-5891
Mercy Care: 1-800-624-3879
Health Choice Arizona: 1-800-322-8670
UnitedHealthcare Community Plan: 1-800-348-4058
If you have reported your issue to your health plan, and you need additional help, call a Clinical Issue Resolution Specialist at 602-364-4558 or 1-800-867-5808.
Report suspected member or provider fraud using this online web form, by phone, or by email.
Report Member Fraud: 602-417-4193
Report Provider Fraud: 602-417-4045
Email: AHCCCSFraud@azahcccs.gov
To report a concern about the quality of care or services you have received, please submit a Quality of Care concern.
Complete this online form: Access to Covered Medicaid Services (Web form)
Or send an email with your name, AHCCCS identification number, date of birth, phone number, the name of the provider and a short description of the issue to: CQM@azahcccs.gov
Or call 602-417-4885 and leave that information in a voicemail.
All Quality of Care concerns are confidential under state statute.
Phone: 602-417-4000
Toll-free: 1-800-654-8713
Call: 602-417-4232
Call: 602-417-4950
Email: PIO@azahcccs.gov
Contact HMS
Phone: 602-954-8380
Fax: 602-257-4180
Call: 602-417-4229
Email: procurement@azahcccs.gov
For questions regarding the vendor registration process or for general information, please call or email ProcureAZ.
Call: 602-542-7600
Email: procure@azdoa.gov
AHCCCS is committed to assisting federal, tribal, and local law enforcement agencies in the search for missing persons. To that end, AHCCCS is able to provide information about enrolled members, when permissible by law (45 CFR 164.512(f)(2)), to assist law enforcement agencies in locating missing persons.
The requesting law enforcement agency must complete the Request for Data form with as many details as possible and attest that the data will not be used against the victim and is in the best interests of the member.
This process is available only to law enforcement agencies. Submissions by entities other than law enforcement will be returned.
Share this Law Enforcement Data Request flier with city, county, state, tribal, and federal law enforcement agencies.
Download this fillable Request for Data Form, complete all fields, including a valid digital/electronic signature, and email it to missingpersons@azahcccs.gov. AHCCCS will vet the data request and return an acknowledgement of receipt.
