AHCCCS, Arizona’s Medicaid agency, has been selected as one of seven states to participate in the Building State Capacity for Community-Informed Policymaking Learning and Action Series, organized by the Center for Health Care Strategies (CHCS). This multi-state initiative will help Medicaid programs like AHCCCS establish or strengthen a Beneficiary Advisory Council (BAC), in line with the Centers for Medicare & Medicaid Services (CMS) vision for centering lived experience in Medicaid decision-making.
Medicaid programs are increasingly recognizing the importance of partnering with individuals who have firsthand experience with Medicaid. This collaboration helps shape program and policy development to better meet the needs of a community. With the new CMS rules requiring states to create member advisory groups, there’s a greater push to enhance member engagement.
“This approach ensures that diverse voices, especially those from marginalized communities, are heard and considered as policies are developed,” said Carmen Heredia, cabinet executive officer of AHCCCS. “We are thrilled that Arizona is included. Policies informed by our members will address real-world challenges, leading to better health results for Arizona’s Medicaid members.”
As part of the 14-month learning and action series, which began in July 2024, AHCCCS will receive guidance in developing and implementing a successful Medicaid member engagement strategy that aligns with CMS’ new requirements. The initiative will promote collaborative, peer-to-peer learning and provide technical assistance to improve Medicaid member engagement strategies. It will also involve partnering with a community-based organization to create and implement a BAC action plan.
“Incorporating the voices of people with experience receiving services through Medicaid into program and policy decisions ensures their needs are better understood and addressed,” said Allison Hamblin, President and CEO, CHCS. “We are excited to support these seven state Medicaid agencies in responding to CMS’ call to more effectively engage Medicaid members, toward the goal of better health outcomes.”
CHCS will share lessons from the participating states with stakeholders across the country. For information, visit https://www.chcs.org/bac-series.
