PHOENIX – The Arizona Health Care Cost Containment System (AHCCCS) became aware of a breach of personal information on May 11, 2023 affecting 2,632 individuals in Arizona who are enrolled Medicaid members.
Upon becoming aware of the breach, AHCCCS conducted an extensive internal investigation and determined that, due to a systems error, some household accounts in Health-e-Arizona Plus (HEAPlus, the AHCCCS eligibility system) were viewable to individuals not included in their household. The viewable details included first and last name, address, and the last 4 digits of social security numbers.
At the point of discovery, AHCCCS disabled the HEAPlus system toolbar that allowed members to view this information. Additional internal procedures have been implemented to ensure that this type of error cannot occur again. On July 3, 2023, AHCCCS will begin to notify, in writing, those members whose personal information was compromised.
Affected members who are concerned that their personal information might be used inappropriately may wish to take one or more of the following actions:
Other resources regarding identity theft are:
Identity Theft Resource Center
www.idtheftcenter.org
1-888-400-5530
Information is available in English and Spanish.
Federal Trade Commission
www.consumer.ftc.gov/features
l-877-ID-THEFT (1-877-438-4338)
Information is available in English and Spanish.
Arizona Attorney General’s Office
www.azag.gov/consumer provides tips on how to guard against identity theft and the misuse of personal information (select Identity Theft from Quick Links menu at top of home page). You may also call 602-542-5025 (Phoenix); 520-628-6504 (Tucson); or toll-free 1-866-742-4911 (outside Maricopa and Pima Counties).