PHOENIX – The Arizona Health Care Cost Containment System (AHCCCS) launched a new feature that makes it easy for members to update their contact information. Sam, the chatbot on the Medicaid eligibility website www.healthearizonaplus.gov (HEAplus), can now process address changes directly in chat, in English and Spanish, with no need for the member to log into their HEAplus account.
Since launching at the end of June, more than 2,000 AHCCCS members have successfully updated their contact information in the chatbot in less than 3 minutes, on average.
Because the annual Medicaid renewal process began April 1, it is critical that enrolled AHCCCS members ensure their contact information is correct. As each member’s renewal is processed, AHCCCS may request additional information to verify eligibility.
While updating contact information, AHCCCS members can also use the chatbot to get answers to more than 40 common questions about the renewal process, or transfer to a live agent during business hours for more help with their renewal.
To make sure eligible members stay covered, AHCCCS asks all members to:
For more information on the regular Medicaid renewal process, please visit the Renewals web page.